Shipping/DOA Guarantee
State Regulations and Invasive Species
It is YOUR responsibility as a buyer to know your local regulations on invasive species or restrictions in regards to plants, shrimp, scuds, snails, etc.
Some states have strict regulations for importing plants, shrimp, scuds, snails, etc. from other states or countries. We cannot be held liable and will not be able to offer a refund if your package is held, delayed or destroyed by your local agricultural department or other entity due to you ordering something restricted for your area, or something on our list of potential hitchhikers. States that are known for having strict regulations are CA, NY, FL but others may also have regulations to be aware of.
Shipping
Shipping on most orders is a flat rate of $9 via USPS Priority Mail 1-3 Days Or First Class Package 1-3 Days. There is a small additional charge for a cold pack during the summer months or heat pack in the winter months.
Free shipping on most orders over $50. (This is after all discounts have been applied, some exclusions apply)
Please allow 5-7 days for clothing and apparel items to ship. These are made at the point of ordering, and will be shipped separately from plants or other items.
SUMMER-
You can choose the Shipping options with added cold pack if you would like a cold pack.
We highly suggest the use of a cold pack during the High Temperature months. We will not cover DOA if you do not choose a cold pack due to the extreme heat.
There is a small additional charge for the cold pack. This will be a shipping option at checkout when it is hot enough.
WINTER
You can choose the Shipping options with added 72 Hour heat pack if you would like a heat pack. There is a small additional charge for the heat pack. Most places will not need a heat pack, especially if someone will be there to receive it as soon as it is delivered.
During times of extreme Temperatures (Very Cold or Very Hot) Shipping may be delayed until the Monday, Tuesday, or Wednesday after you place your order so that the order does not get stuck sitting in a postal vehicle over the weekend. (Shipping may take longer on some made-at-order items)
Dead-On-Arrival Guarantee
In the extremely rare event that plants arrive dead or melted, we offer a DOA Guarantee on all plant orders if picture of plants are sent to us within Two Hours of delivery time. We are not responsible if the items are left in the elements longer than that.
We highly suggest the use of a cold pack during the summer months. We will not cover DOA if you do not choose a cold pack due to the extreme heat.
You will receive replacement plants or a refund, at the discretion of Rice Family Aquatics. We take care of our customers and your happy experience is our number one priority.
PLEASE MIND YOUR WEATHER! PLANT PACKAGES ARE INSULATED, BUT IF YOU CANNOT BRING THEM INSIDE IMMEDIATELY PLEASE HAVE THEM DELIVERED TO YOUR WORKPLACE OR HELD AT THE POST OFFICE FOR YOU TO PICKUP.